Terms of service

Welcome to inöuqa! The terms “we”, “us”, and “our” refer to inöuqa. inöuqa operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). inöuqa uses the Shopify platform, which enables us to provide you with the Services.

The terms and conditions below, as well as the policies referenced herein (the “Terms of Use” or “TOU”), describe your rights and responsibilities when using the Services.

Please read these Terms of Use carefully, as they contain important information about your legal rights, including disclaimers of warranties and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use or the Privacy Policy, you must not use or access our Services.

ARTICLE 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Use, you represent that you have reached the age of majority in your state or province of residence, and you consent to allow your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

ARTICLE 2 – OUR PRODUCTS

We have made every effort to display our products and services accurately in our online stores. However, please note that colors or product appearance may vary depending on your device and its settings.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match what is displayed online.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities on a case-by-case basis.

ARTICLE 3 – ORDERS

When you place an order, you are making an offer to purchase. inöuqa reserves the right to accept or refuse your order at its discretion. Your order is only considered accepted once confirmed in writing by inöuqa.

We must receive and process your payment before your order is validated. Please review your order carefully before submitting it, as we may not be able to accept cancellation requests once it is confirmed.

In case of refusal, modification, or cancellation, we will attempt to notify you using the contact details provided.

Your purchases are subject to return or exchange conditions in accordance with our Refund Policy [[LINK]].

You represent and warrant that your purchases are for personal or household use only and not for resale or export.

ARTICLE 4 – PRICING AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the one in effect at the time of order confirmation.

Unless otherwise stated, prices do not include taxes, shipping fees, handling fees, customs duties, or import charges.

Prices may differ from those offered in physical stores or third-party platforms. Promotions may be subject to separate terms, which will prevail in case of conflict.

You agree to provide current, complete, and accurate purchase and account information and to promptly update it as needed.

You represent and warrant that:
(i) your payment information is accurate;
(ii) you are authorized to use the payment method;
(iii) charges will be honored;
(iv) you will pay all charges including applicable taxes and fees.

ARTICLE 5 – SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. Delivery times are estimates and not guaranteed.

We disclaim liability for delays caused by carriers, customs, or events beyond our control. Risk of loss transfers to you once the products are handed to the carrier.

ARTICLE 6 – INTELLECTUAL PROPERTY

All content within the Services is the exclusive property of inöuqa or its licensors and is protected by intellectual property laws.

You may use the Services only for personal, non-commercial purposes. Any unauthorized use is prohibited and may violate applicable laws.

All trademarks, logos, product names, and designs are owned by inöuqa or their respective owners and may not be used without prior written consent.

ARTICLE 7 – OPTIONAL TOOLS

You may access third-party tools through our Services. These tools are provided “as is” and without warranties.

We are not responsible for any issues arising from their use. You use them at your own risk.

ARTICLE 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites. We are not responsible for their content or accuracy.

Accessing third-party sites is at your own risk. Any issues must be addressed directly with the third party.

ARTICLE 9 – RELATIONSHIP WITH SHOPIFY

inöuqa uses Shopify to provide the Services. However, all transactions are directly between you and inöuqa.

You agree that Shopify is not responsible for any aspect of transactions between you and inöuqa.

ARTICLE 10 – PRIVACY POLICY

All personal data is handled according to our Privacy Policy and Shopify’s Privacy Policy.

By using the Services, you acknowledge that your data may be processed and shared accordingly.

ARTICLE 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or any other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, and non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes. For example, we may use our rights under this license to operate, provide, evaluate, improve, and promote the Services, and to fulfill our obligations and exercise our rights under the Terms of Use.

You also represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms. We are not and shall not be under any obligation (1) to maintain the confidentiality of your Feedback; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but are not obligated to, monitor, edit, or remove any Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain any defamatory, unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, impersonate another person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

ARTICLE 12 – ERRORS AND OMISSIONS

The Services may occasionally contain information with typographical errors, inaccuracies, or omissions, including with respect to product descriptions, pricing, promotions, offers, shipping charges, transit times, or product availability. We reserve the right to correct any errors, inaccuracies, or omissions, as well as to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).

ARTICLE 13 – PROHIBITED USES


You may access and use the Services only for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for unlawful or malicious purposes; (b) in violation of any international, federal, provincial, state, or local law, regulation, or rule; (c) in a manner that infringes the intellectual property rights of inöuqa, Shopify, or any third party; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or injure any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, use, or reuse any content that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including “spam,” “chain letters,” “junk mail,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm inöuqa, Shopify, users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming, or pretexting practices through the Services; (e) use robots, spiders, scraping tools, data mining or extraction tools, automated devices, AI tools (including agentic AI), or any automated or manual means to access the Services; or (f) interfere with, circumvent, or disable any security or authorization features, robot exclusion headers, or any measures we implement to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any provision of these Terms.

ARTICLE 14 – AGENTS

14.1 This section (“Agent Terms”) applies if you use, authorize, enable, or cause the deployment of an Agent to access, use, or interact with the Services. An “Agent” means any software or service acting autonomously or semi-autonomously on behalf of, or under the instruction of, a person or entity, and which may run on or be used by a device owned or controlled by a person without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it continuously identifies itself and operates in strict compliance with the conditions set out in Section 14.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that such Agent refrain from doing so.

14.3 We may limit, including through technical measures, the ability and manner in which an Agent accesses, uses, or interacts with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the Agent’s name by including the following identifier in the user-agent string: “Agent/[agent name]”; (ii) not conceal or misrepresent that access, use, or interactions originate from an Agent, including by (a) mimicking human behavior or interaction patterns, or (b) bypassing or attempting to bypass CAPTCHAs or other mechanisms designed to distinguish between human and automated use; (iii) respond truthfully to any prompts or questions intended to determine whether interactions originate from a human or a machine; and (iv) not circumvent or attempt to circumvent any measures designed to block, limit, modify, or control Agent access to, use of, or interaction with the Services.

ARTICLE 15 – TERMINATION

We reserve the right to terminate this agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without prior notice. You will remain liable for all amounts due up to and including the date of termination.

The following provisions shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive termination.

ARTICLE 16 – DISCLAIMER OF WARRANTIES

The information presented on or through the Services is provided for informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on this information is strictly at your own risk. We disclaim all liability and warranties regarding the consequences arising from the use of this information by you, any other visitor to the Services, or any person informed of their content.
EXCEPT AS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY WARRANTY, REPRESENTATION, OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THIS EXCLUSION MAY NOT APPLY TO YOU.

ARTICLE 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, NOR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY DAMAGE, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, SAVINGS, DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ARTICLE 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless inöuqa, Shopify, as well as our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers, from and against any and all losses, damages, liabilities, or claims, including reasonable attorneys’ fees, incurred by a third party and arising from (1) your breach of these Terms of Service or the documents incorporated herein by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any claim covered by this indemnification, provided that a failure to provide prompt notice does not relieve you of your obligations, unless you suffer substantial harm as a result. We may defend and settle any claim at your expense, including the selection of legal counsel, but we will not settle any claim involving non-monetary obligations on your part without your consent (which you may not unreasonably withhold). You will cooperate in the defense of claims covered by this warranty, including by providing relevant documents.

ARTICLE 19 – SEVERABILITY

If any provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision shall remain in effect to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Use. Such a determination shall not affect the validity or enforceability of the remaining provisions.

ARTICLE 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or usage rules posted by us on this site or relating to the Service, constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, without limitation, prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

ARTICLE 21 – ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. Any unauthorized attempt at assignment shall be deemed null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.

ARTICLE 22 – GOVERNING LAW

These Terms of Service, as well as any separate agreement under which we provide the Services to you, shall be governed by and construed in accordance with the federal laws and the laws of the states or territories of the competent courts in the jurisdiction where inöuqa has its principal place of business. You and inöuqa expressly consent to the subject-matter and personal jurisdiction of such courts.

ARTICLE 23 – HEADINGS

The headings used in this Agreement are included for convenience only and shall not affect or limit the interpretation of these Terms.

ARTICLE 24 – CHANGES TO TERMS

You can view the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for any changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of changes to these Terms constitutes your acceptance of those changes.

ARTICLE 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Use, please contact us at the following address: contact@inouqa.com.
Our contact information is listed below:

INÖUQA SAS

3 rue Paul Tavernier

77300, Fontainebleau - France

Email : contact@inouqa.com

Site web : www.inouqa.com