Terms of sale

Article 1 – Seller Identification

INÖUQA

3 rue Paul Tavernier, 77300 Fontainebleau, France

Email: contact@inöuqa.com

The website is developed by Owl Agency.

 

Article 2 – Purpose

These Terms and Conditions of Sale govern all sales of products concluded between INÖUQA and any consumer purchasing via the website inouqa.com.

Any order implies full and unconditional acceptance of these Terms.

 

Article 3 – Products

The products offered for sale are magnetic construction games designed by INÖUQA.

Each product is described in detail on the website.

Photographs, visuals, and descriptions are as accurate as possible but are not contractual.

Minor variations may occur.

 

Article 4 – Prices

Prices are indicated in euros, including all taxes (VAT included).

Delivery fees are specified before order validation.

INÖUQA reserves the right to modify its prices at any time.

The applicable price is the one displayed at the time of order.

 

Article 5 – Orders

The customer places an order according to the following process:

                  1.             Product selection

                  2.             Add to cart

                  3.             Cart validation

                  4.             Customer information entry

                  5.             Secure payment

                  6.             Email confirmation

The order becomes final after receipt of the confirmation email.

INÖUQA reserves the right to cancel any order in case of prior dispute or payment issue.

 

Article 6 – Payment

Payment is made online via secure systems:

                  •               Credit card

                  •               PayPal

                  •               Klarna

                  •               Shopify Payments

Payment is due immediately.

No order will be shipped without confirmed payment.

 

Article 7 – Delivery

7.1. Delivery Areas

Deliveries are made within the European Union.

7.2. Delivery Times

Delivery times are indicative only.

INÖUQA shall not be held responsible for delays caused by carriers.

7.3. Receipt of Goods

The customer must check the condition of the parcel upon delivery.

Any anomaly must be reported within 48 hours by email.

 

Article 8 – Right of Withdrawal 

In accordance with applicable law, the customer has a period of 14 days, exceptionally extended to 30 days, from receipt of the products to exercise the right of withdrawal.

Requests must be sent by email to: contact@inouqa.com

 Products must be returned:

                  •               In perfect condition

                  •               Complete

                  •               In their original packaging

Return shipping costs are borne by the customer.

 

Article 9 – Returns and Refunds

After receipt and inspection of the returned products, INÖUQA will process the refund within a maximum of 14 days.

Refunds will be made using the original payment method.

Damaged, incomplete, or soiled products will not be refunded.

 

Article 10 – Legal Warranties

Products benefit from:

                  •               The legal warranty of conformity

                  •               The warranty against hidden defects

In accordance with applicable consumer laws.

All claims must be submitted by email to: contact@inouqa.com

  

Article 11 – Liability

INÖUQA shall not be held liable for:

                  •               Improper use of products

                  •               Non-compliant usage

                  •               Lack of child supervision

                  •               Normal wear and tear

Products must be used under adult supervision.

 

Article 12 – Child Safety and Use

INÖUQA games are designed for educational and recreational purposes.

They do not replace parental or professional supervision.

Young children must always be supervised.

 

Article 13 – Intellectual Property

 

All elements of the website are protected, including:

                  •              INÖUQA trademark

                  •               Products

                  •               Designs

                  •               Visuals

                  •               Texts

                  •               Logos

Any reproduction, use, or exploitation without authorization is strictly prohibited.

 

Article 14 – Personal Data

 

Personal data is processed in compliance with applicable data protection regulations (GDPR).

Customers have the right to access, correct, and delete their data.

These rights may be exercised by contacting: contact@inouqa.com

The privacy policy is available on the website.

 

Article 15 – Force Majeure

INÖUQA shall not be held liable in cases of force majeure, including strikes, pandemics, natural disasters, transport disruptions, or similar events.

 

Article 16 – Mediation

In the event of a dispute, the customer may use a consumer mediation service free of charge.

Mediator contact details will be provided upon request.

 

Article 17 – Governing Law and Jurisdiction

These Terms are governed by French law.

In case of dispute, an amicable solution will be sought before any legal action.

Failing that, French courts shall have jurisdiction.