MADE IN FRANCE • Complies with CE and NF – EN 71 standards
Frequently Asked Questions
Order and payment
Yes, it is! Don’t worry. Why? Because we have chosen powerful and recognized payment solutions on the market, which leave little room for risk.For one-time payments, the process is carried out using Axepta, an online payment solution from BNP Paribas bank, which is highly effective for securing orders and payments on the Internet. Popular with many companies, we all use Axepta regularly when shopping online. A trustworthy tool.
For the payment in 3 times without expenses, we chose the Klarna system: a reference, world leader of the payment and purchase services. More than 500,000 merchants and 150 million consumers worldwide. It lays the foundation. At Klarna, the strictest security standards are used to protect your personal data and information.
This question is relatively easy! You must contact us with your order number. Then, we take over to answer your request. Please note that in some cases, the modification or cancellation will unfortunately not be possible:
- If your purchase is on its way to you, then you will have to wait for its arrival and then go through a return procedure
- If you wish to modify your purchase but the pre-order window has closed, please contact us. If you have followed and understood our way of working, we produce as accurately as possible, according to the orders placed by our customers. It is therefore possible that we do not have any surplus on the product that interests you. In that case, we will inform you in all transparency and it will be up to you to choose between a later delivery, during the next wave of production and delivery, or a refund.
So there, you didn’t make the effort 😜
You’ll find it in your confirmation email, you know the one you received just after placing your order. Oh, and it’s also in your customer area, in the “my orders” section.
Upon receipt of your order, we automatically confirm the receipt of your order. Well, up to this point, nothing extravagant you might say. You have been warned of the estimated delivery time as soon as you made your purchase. So, there are no surprises. Once the production is finished and your inöuqa is taken care of by our logistic partner, you receive a new confirmation email with the delivery time and a tracking link. Just click on it every time you want to know the status of your delivery.
Of course, just ask!
Your invoices are accessible via your customer area. Log in, go to “your orders”, select the order for which you want a receipt and then click on “print an invoice”.
Easy we say!
FAQ
Order and payment
Yes, it is! Don’t worry. Why? Because we have chosen powerful and recognized payment solutions on the market, which leave little room for risk.For one-time payments, the process is carried out using Axepta, an online payment solution from BNP Paribas bank, which is highly effective for securing orders and payments on the Internet. Popular with many companies, we all use Axepta regularly when shopping online. A trustworthy tool.
For the payment in 3 times without expenses, we chose the Klarna system: a reference, world leader of the payment and purchase services. More than 500,000 merchants and 150 million consumers worldwide. It lays the foundation. At Klarna, the strictest security standards are used to protect your personal data and information.
This question is relatively easy! You must contact us with your order number. Then, we take over to answer your request. Please note that in some cases, the modification or cancellation will unfortunately not be possible:
- If your purchase is on its way to you, then you will have to wait for its arrival and then go through a return procedure
- If you wish to modify your purchase but the pre-order window has closed, please contact us. If you have followed and understood our way of working, we produce as accurately as possible, according to the orders placed by our customers. It is therefore possible that we do not have any surplus on the product that interests you. In that case, we will inform you in all transparency and it will be up to you to choose between a later delivery, during the next wave of production and delivery, or a refund.
So there, you didn’t make the effort 😜
You’ll find it in your confirmation email, you know the one you received just after placing your order. Oh, and it’s also in your customer area, in the “my orders” section.
Upon receipt of your order, we automatically confirm the receipt of your order. Well, up to this point, nothing extravagant you might say. You have been warned of the estimated delivery time as soon as you made your purchase. So, there are no surprises. Once the production is finished and your inöuqa is taken care of by our logistic partner, you receive a new confirmation email with the delivery time and a tracking link. Just click on it every time you want to know the status of your delivery.
Of course, just ask!
Your invoices are accessible via your customer area. Log in, go to “your orders”, select the order for which you want a receipt and then click on “print an invoice”.
Easy we say!
