MADE IN FRANCE • Complies with CE and NF – EN 71 standards
Frequently Asked Questions
Delivery
We understand this impatience! The desire to play is so strong. During each session of sales in progress, you will find on the description of each of our products offered for sale, the estimated range for your delivery.
Among all the advantages production and delivery system, we must mention the one that allows us to control the schedule as much as possible. So, when we announce a delivery window, there is very little chance that it will not be respected.
A few days before shipping, you will be contacted by our logistics partner, to whom we hand over this part of the job and will get a refined timeframe. Once shipped, you will receive notifications and have access to the tracking of your delivery.
If you have a problem with the tracking of your delivery, don’t be shy, take the lead and contact us. We will always be there for you…
For the moment, inöuqa is only available in the European Union. So, when it comes to customs fees, it’s pretty straightforward: there are none… So don’t hesitate, dear European neighbors!
If you wish to have your purchase delivered outside the European Union, unfortunately this is not yet possible.
We’re working on it and hope to be able to offer you this option soon. When we do, we’ll let you know the details of customs fees and import taxes. But for now, we’ll save ourselves a few brain knots!
In any case, with your future magic playhouse, you will no longer have a fixed address. You will always be on an adventure with your constructions.
Yes, but first it must be delivered to your new location, that’s true. So, it’s simple, contact us to give your new delivery address. We’ll take care of the rest… And if you doubt us (nice, trust is here…), you have one last option: when you receive the shipping confirmation email from our logistician, you can change the address. Once again, check your spam, you never know.
We can feel you pacing in your corner. What do you mean? Your package should be shipped but still nothing? It’s surprising but, yes, it can happen. It is possible that the production is slightly behind schedule. Something unexpected? An imponderable? A setback? It’s possible, indeed. In this case, we must have warned you about the situation and you probably received an information email. Did you check your spam? It could have slipped in. No? Still nothing? Then it’s strange. Another mysterious disappearance, a paranormal phenomenon linked to the Internet…
Anyway, contact us and we’ll get to the bottom of this like Sherlock.
FAQ
Delivery
We understand this impatience! The desire to play is so strong. During each session of sales in progress, you will find on the description of each of our products offered for sale, the estimated range for your delivery.
Among all the advantages production and delivery system, we must mention the one that allows us to control the schedule as much as possible. So, when we announce a delivery window, there is very little chance that it will not be respected.
A few days before shipping, you will be contacted by our logistics partner, to whom we hand over this part of the job and will get a refined timeframe. Once shipped, you will receive notifications and have access to the tracking of your delivery.
If you have a problem with the tracking of your delivery, don’t be shy, take the lead and contact us. We will always be there for you…
For the moment, inöuqa is only available in the European Union. So, when it comes to customs fees, it’s pretty straightforward: there are none… So don’t hesitate, dear European neighbors!
If you wish to have your purchase delivered outside the European Union, unfortunately this is not yet possible.
We’re working on it and hope to be able to offer you this option soon. When we do, we’ll let you know the details of customs fees and import taxes. But for now, we’ll save ourselves a few brain knots!
In any case, with your future magic playhouse, you will no longer have a fixed address. You will always be on an adventure with your constructions.
Yes, but first it must be delivered to your new location, that’s true. So, it’s simple, contact us to give your new delivery address. We’ll take care of the rest… And if you doubt us (nice, trust is here…), you have one last option: when you receive the shipping confirmation email from our logistician, you can change the address. Once again, check your spam, you never know.
We can feel you pacing in your corner. What do you mean? Your package should be shipped but still nothing? It’s surprising but, yes, it can happen. It is possible that the production is slightly behind schedule. Something unexpected? An imponderable? A setback? It’s possible, indeed. In this case, we must have warned you about the situation and you probably received an information email. Did you check your spam? It could have slipped in. No? Still nothing? Then it’s strange. Another mysterious disappearance, a paranormal phenomenon linked to the Internet…
Anyway, contact us and we’ll get to the bottom of this like Sherlock.
