FAQs Archive - Page 3 of 4

Q: What if my delivery is late?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] We can feel you pacing in your corner. What do you mean? Your package should be shipped but still nothing? It's surprising but, yes, it can happen. It is possible that the production is slightly behind schedule. Something unexpected? An imponderable? A setback? It's possible, indeed. In this case, we must have warned you about the situation and you probably received an information email. Did you check your spam? It could have slipped in. No? Still nothing? Then it's strange. Another mysterious disappearance, a paranormal phenomenon linked to the Internet... Anyway, contact us and we'll get to the bottom of this like Sherlock. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How can I change my delivery address?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] In any case, with your future magic playhouse, you will no longer have a fixed address. You will always be on an adventure with your constructions. Yes, but first it must be delivered to your new location, that's true. So, it's simple, contact us to give your new delivery address. We'll take care of the rest... And if you doubt us (nice, trust is here...), you have one last option: when you receive the shipping confirmation email from our logistician, you can change the address. Once again, check your spam, you never know. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: If I am abroad, will I pay customs fees?

For the moment, inöuqa is only available in the European Union. So, when it comes to customs fees, it's pretty straightforward: there are none... So don't hesitate, dear European neighbors! If you wish to have your purchase delivered outside the European Union, unfortunately this is not yet possible. We're working on it and hope to be able to offer you this option soon. When we do, we'll let you know the details of customs fees and import taxes. But for now, we'll save ourselves a few brain knots!

Q: Can I get an invoice?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Of course, just ask! Your invoices are accessible via your customer area . Log in, go to "your orders", select the order for which you want a receipt and then click on "print an invoice". Easy we say! [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Where can I find my order number?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] So there, you didn't make the effort 😜 You'll find it in your confirmation email, you know the one you received just after placing your order. Oh, and it's also in your customer area , in the "my orders" section. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Is my online payment secure?

Yes, it is! Don't worry. Why? Because we have chosen powerful and recognized payment solutions on the market, which leave little room for risk.For one-time payments, the process is carried out using Axepta , an online payment solution from BNP Paribas bank, which is highly effective for securing orders and payments on the Internet. Popular with many companies, we all use Axepta regularly when shopping online. A trustworthy tool. For the payment in 3 times without expenses, we chose the Klarna system: a reference, world leader of the payment and purchase services. More than 500,000 merchants and 150 million consumers worldwide. It lays the foundation. At Klarna, the strictest security standards are used to protect your personal data and information.