MADE IN FRANCE • Complies with CE and NF – EN 71 standards
Frequently Asked Questions
Return and after-sales service
Yes, in any case, it is even a legal obligation. Each consumer has a right of retraction of 14 days from the order or from the delivery. Logically, given our principle of potentially long delivery times, and because we want you to be happy, we offer this right from receipt of your purchase.
Here again, there are several possibilities for a return:
- You don’t like the product that much (we don’t believe it, but it can happen…) and you’d like to reconsider your purchase decision. This is the retraction period explained above. You have 14 days after receipt. Products to be returned must be in perfect condition, unused and in their original packaging. Otherwise, we will not be able to accept them. You are responsible for return shipping costs. We will refund the purchase price and the original delivery charge.
- The product has a noticeable defect (gee…), detrimental to its proper functioning. First of all, we’re sorry. It’s true that this can happen, but we’re well aware that it’s no excuse. In this case, the deadline remains the same, 14 days after receipt, but the return costs you have advanced will be refunded, as will the rest of the amount of your order. Of course, a replacement can also be considered…
The return request is made via the return procedure. Once it has been validated, you will receive the information you need to return it to us.
The refund is made on the amount of the purchase and the delivery costs. The return shipping costs remain at your charge. The refund procedure starts after the reception of the returned product(s) and is done on the payment method used during your purchase.
Several cases of figure all the same:
- You have changed your credit card. Don’t panic, just tell us by contacting us and we will start the refund on the new card. If the refund has already been made, then you will have to contact your bank which will be able to recover the funds on your old card.
- You have chosen to pay in 3x instalments without any fees with Klarna. Either all the debits have been made (plausible given our long deliveries), in which case the entire refund will be made in one go; or the debits are in progress (also plausible because we want to deliver to you quickly quickly quickly), and we will only refund you the amounts debited from you and collected from us. Logical…
FAQ
Return and after-sales service
Yes, in any case, it is even a legal obligation. Each consumer has a right of retraction of 14 days from the order or from the delivery. Logically, given our principle of potentially long delivery times, and because we want you to be happy, we offer this right from receipt of your purchase.
Here again, there are several possibilities for a return:
- You don’t like the product that much (we don’t believe it, but it can happen…) and you’d like to reconsider your purchase decision. This is the retraction period explained above. You have 14 days after receipt. Products to be returned must be in perfect condition, unused and in their original packaging. Otherwise, we will not be able to accept them. You are responsible for return shipping costs. We will refund the purchase price and the original delivery charge.
- The product has a noticeable defect (gee…), detrimental to its proper functioning. First of all, we’re sorry. It’s true that this can happen, but we’re well aware that it’s no excuse. In this case, the deadline remains the same, 14 days after receipt, but the return costs you have advanced will be refunded, as will the rest of the amount of your order. Of course, a replacement can also be considered…
The return request is made via the return procedure. Once it has been validated, you will receive the information you need to return it to us.
The refund is made on the amount of the purchase and the delivery costs. The return shipping costs remain at your charge. The refund procedure starts after the reception of the returned product(s) and is done on the payment method used during your purchase.
Several cases of figure all the same:
- You have changed your credit card. Don’t panic, just tell us by contacting us and we will start the refund on the new card. If the refund has already been made, then you will have to contact your bank which will be able to recover the funds on your old card.
- You have chosen to pay in 3x instalments without any fees with Klarna. Either all the debits have been made (plausible given our long deliveries), in which case the entire refund will be made in one go; or the debits are in progress (also plausible because we want to deliver to you quickly quickly quickly), and we will only refund you the amounts debited from you and collected from us. Logical…
